Effective Date: 2025-05-01
At FEA Master, we are committed to providing high-quality digital simulation products and tutoring services. Due to the nature of the content we sell, we maintain a strict refund policy to protect the value of our work and intellectual property.
1. Digital Products (e.g., Abaqus Files, Materials Data, Workflows)
All sales of digital products are final and non-refundable.
Once a file has been delivered or downloaded, the purchase cannot be reversed. This includes but is not limited to:
– Abaqus simulation models
– SYSWELD and FE-safe project files
– Temperature-dependent material data packs
– eBooks or training documentation
We do not offer refunds for:
– Accidental purchases
– Buyer’s remorse
– Incompatibility with your software version
– Misunderstanding of the product scope (please read descriptions carefully)
Exception: If your download is corrupted or inaccessible, contact us within 3 days of purchase and we will provide a working file.
2. Tutoring Sessions (One-on-One)
Tutoring sessions are non-refundable once confirmed.
You may reschedule a session free of charge with at least 24 hours’ notice. If you miss the session or cancel late, the payment will be forfeited.
FEA Master is not responsible for project delays, academic outcomes, or interpretation of technical material covered in tutoring.
3. Course Access (If Applicable)
If you enroll in a paid course hosted through this site (not on Udemy or YouTube), access is considered delivered immediately upon payment. These sales are also non-refundable unless otherwise stated in the course terms.
4. How to Contact Us
For any issues related to downloads or session rescheduling, contact us at:
📧 feamaster@outlook.com
We aim to respond within 24–48 hours.